| Q) | What are your operating hours? |
| A) |
Our vehicles operate twenty
four (24) hours, Sunday through Saturday even though our office hours are 6am
to 11pm daily.
|
|
| Q) | What kind of vehicles do you utilize? |
| A) |
We use 10 seat vans and 7 seat sedans. |
|
| Q) | What methods of payment do you accept? |
| A) | | We accept: | 1. Credit Cards-Master Cards, Visa, American Express and Discover |
| | 2. Cash |
| | 3. Traveller's Checks |
|
| (Note: Passengers paying with credit cards must be the cardholder and have the card available for imprint at the time of travel.) |
|
| Q) | How much notice do you need for a reservation? |
| A) | Ideally we require 24 hours notice for shared ride reservations and a minimum of 3 hours for private rides. Early morning pick-ups must be reserved by 7pm on the previous evening. Generally speaking, the further you are from the airport and the earlier your pick-up time, the more notice we need. Last minute calls are not usually encouraged but we will still try to accommodate them. |
|
| Q) | Can I get a shared ride at any time? |
| A) |
Share-Rides from home/office to Airport are available between 6am-6pm daily and Share-Rides from Airport to home/office are available between 7:30am-9:30pm daily.
For pickups at other times, a Private arrangement has to be made which will include a $20.00 surcharge.
|
|
| Q) | Is the passenger responsible for paying tolls? |
| A) | The passenger is not required to pay tolls on shared rides but is responsible for all tolls on private rides. |
|
| Q) | Are pets allowed on your vehicles? |
| A) | Yes but only on a private ride arrangement and they must be caged. |
|
| Q) | Do you provide Wheelchair service? |
| A) | We provide wheelchair service but 24 hours notice is required. |
|
| Q) | Do you provide service to hotels in the NYC and adjoining areas? |
| A) | We provide service to all hotels in the New York, New Jersey and Connecticut area. |
|
| Q) | How much luggage can I take on the vehicle? |
| A) | Each passenger is allowed 2 standard sized suitcases and a carry-on. |
|
| Q) | Do you supply car seats for children? |
| A) | No, parents must supply their own car seats. |
|
| Q) | What is the procedure for picking up arriving passengers at the airport? |
| A) | Passengers arriving at either JFK or LaGuardia Airport are advised to proceed to the “Ground Transportation” counter operated by the Port Authority. These counters are easily identified and are located adjacent to the courtesy phones from which you will be able to speak to our Reservationist by dialing "32". |
|
| Q) | What is the waiting time at the airport? |
| A) | The waiting time for a shared ride is normally 20-25 minutes, while
the waiting time on a private ride is 5 minutes. |
|
| Q) | Is gratuity included in the fare? |
| A) | No, gratuity is not included in the fare and is left to the
discretion of the passenger. The normal gratuity amount is 15-20%. |
|
| Q) | Can I request a particular driver? |
| A) | Yes, but the final decision is based on the driver's availability. |
|
| Q) | Can I request to be dropped off first on a shared ride? |
| A) | Shared ride drop offs are based on the distance from the airport. Closer drop off
points are usually done first. |
|
| Q) | Can I make arrangements for additional pick ups and drop offs on a private ride? |
| A) | This can be arranged with an additional charge for each stop. |
|
